Ratings & Reviews

Overall Rating

5
(11 reviews)
100% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Leslye F. - |Recommended: YesMove In Day — Move in day was a little hectic with 3 homes all side by side moving in at the same time. Moving trucks were difficult to situate. Other than that, it was a seamless experience, and a comfortable home.
response from property -Hello Leslye, Thank you for taking the time to leave a review! We appreciate your kind words, and we are very excited that you call our community home. Please let us know if there is anything we can do to make our community even better because through your feedback we will continue to improve. Thank You, The Luxe of Prosper Team
submitted by Charon G. - |Recommended: YesPaint — I am still waiting for management to fulfill promise
response from property -Dear Charon, Thank you for taking the time to write a review about our community. We hope that you accept our sincerest apologies and we would like the opportunity to discuss and redefine your experience. Please contact us at 469-659-7822 or email us at leasing@mansionsprosper.com so that we may resolve this. Thank You, The Mansions of Prosper Team!
submitted by Donald A. - |Recommended: YesSo Far So Good — All is well.
response from property -Hi Donald, Thank you so much for taking the time to leave your review! The Luxe of Prosper Team
submitted by Crystal B. - |Recommended: YesGreat Place To Call Home — My husband and I just moved into the Community, and we love it so far office staff is always nice, and helpful. No long wait for Maintenance to fix any issues. However, the community is brand new so some issues will come up Love my place glad to call it home
response from property -Hello Crystal, Thank you for taking the time out of your busy schedule to share your experience. We are always hard at work doing everything we can to deliver high-quality service to every one of our residents. People like you make doing what we do a pleasure. Thank You, The Luxe of Prosper Team
submitted by Richard S. - |Recommended: YesN A — n a
response from property -You have made our day with your 5-Star Rating! Thank you! - The Luxe of Prosper
submitted by Michelle H. - |Recommended: YesGeneral — Overall, I am quite pleased with everything here. There are just a few suggestions I would make mostly related to communication. I wish the portal had a calendar noting what was going on garbage, recycling, any events, etc. Since moving in, I always go to the portal first to see if I can find answers to my questions, so far it has not been that helpful. Some FAQs, on the portal, would be very useful. I know the community is still really new, but hopefully the portal can be developed sooner than later so it can be useful to new residents. It would have been nice if on the day I moved it I had received a welcome package. Something on the countertop with the garage door openers it took me several days to find them hanging in the garage , perhaps some treats, a one sheet reminder of current services and schedule, a welcome note, etc. I just share these thoughts with the hope to help, not as a means of complaining.
response from property -Thank you for taking the time to review us. We work diligently to ensure that our current and prospective residents enjoy our community and we are grateful for your feedback because it helps us improve. We are sorry you did not receive your welcome packet and gift! We missed the mark with you and thank you for bringing to our attention. Information will be delivered to your door. Thank you Luxe Prosper Team
submitted by Dixen B. - |Recommended: YesJust Moved In — The property is beautiful and has really great amenities. The office staff is really friendly and helpful. My only complaint about the move in process is there was no welcome instructions like what internet to sign up for, or electricity or things like that. That would have been really helpful to have, so I did not have to track all of the information down myself.
response from property -Customer service is essential to us, and we did miss the opportunity to better assist with your move in process. Your opinion is valuable to us and by you sharing it with us, you not only encourage our team; you give us the necessary information to be our best! Thank you Luxe Prosper Leasing Team
submitted by Crystal B. - |Recommended: YesNew Resident — Great
response from property -Thank you, and we appreciate your feedback!- Luxe Prosper Leasing Team
submitted by Gloria A. - |Recommended: YesResident Review — Office staff is amazing.
response from property -Gloria, we think you are amazing! Thank you for such a sweet review. We look forward to seeing you at our upcoming resident functions. If there is anything in the meantime we can do to make your new residence accommodating feel free to let us know and thank you for making Luxe Prosper your new home! Sincerely, Eric Franco
submitted by Jessica J. - |Recommended: YesSo Far So Good — So far so good It is so nice, quiet and amazing living here so far.
response from property -Thank you Jessica for the review. We are excited to have you here at Luxe Prosper and look forward to you attending our upcoming resident events. If there is anything we can do to continue your amazing experience feel free to let us know. Eric
submitted by Yannick M. - |Recommended: YesBeautiful Community — Awesome Home
response from property -Hi Yannick! Thank you for choosing us as your new home and for your thoughtfulness in taking the time to review our community with a five-star rating. We look forward to having you as a long-term resident! Thank you, The Mansions of Prosper Team

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Luxe Prosper, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Luxe Prosper, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose